“Add-On” service applys to existing Dana Seng clients only.
Dana Seng “Add-On” service consists of Dana Seng “Add-On” team assisting each “Add-On” client through the entire “Add-On” process from beginning to end.
*IMPORTANT NOTE*: New initial (s) will be added to the next location (s) on your existing necklace as shown in the example images. All locations/placements are fixed. They cannot be changed/switched.
To add a precious new initial/number/heart with birthstones, below are the steps:
1). Order the initial with birthstones that you would like to add.
2). Send your necklace back to Dana Seng Jewelry.
3). Once received, allow 7 – 10 business days for production.
4). Once completed, we ship your meaningful necklace back to you.
NOTE: *Client is responsible for all shipping fees. (If you are a domestic client)
*Client is responsible for all shipping fees and customs taxes/duties.* (If you are an international client)
If the necklace sent in tangled, there will be a $45 fee.
*IMPORTANT NOTE*: Each client is liable to insure your personal property (your necklace). Dana Seng brand will not be responsible for any loss or damages of any kind.
Shipping Address:
Dana Seng Jewelry
607 South Hill Street, #902, Los Angeles, CA 90014.
*Dana Seng “Add-On” boutique accepts packages from:
Monday-Friday (8am – 2pm)*
*If package shipped without correctly following this instruction, Dana Seng brand WILL NOT be responsible when it gets returned back to the sender (you).*
Chain conditions – if your necklace chain is 4 years old or more, we would recommend purchasing a new necklace chain by Clicking Here.
Note: Dana Seng “Add-On” service is not applicable to giveaway prizes.
This meaningful custom made design is final sale.
Fast shipping and professional packing
Due to our longstanding partnership with UPS FedEx DHL as well as other major global carriers, we can offer a variety shipping options. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and exact specifications. Your goods will go through an exhaustive inspection and securely secured prior to being shipped. We ship to thousands clients each day across multiple countries. The fact that we are determined to become the largest online retailer in the World is evident. We have distribution centers and warehouses located in Europe and the USA.
Note that orders containing multiple items are processed according to the particular item.
Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be delivered within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
Due to multiple parties, including the factory and the warehouse, we are unable to effectively manage inventory. Actual stock levels may fluctuate at any moment. It is possible that stock may run out after your order has been placed.
Our policy lasts for 30 days. If you have passed 30 days by since your purchase, unfortunately we can't offer an exchange or refund.
You can only return an item if it is unused and still in the same condition as when you first received it. It must also be in its original packaging.
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