“Add-On” service is applied to existing Dana Seng clients only.
Dana Seng “Add-On” service consists of Dana Seng “Add-On” team assisting each “Add-On” client through the entire “Add-On” process from beginning to end.
*IMPORTANT NOTE*: New initial (s) will be added to the next location (s) on your existing necklace as shown in the example images. All locations/placements are fixed. They cannot be changed/switched.
Package MUST be shipped to Dana Seng brand using UPS or FedEx only. Otherwise, your package WILL NOT be received.
Chain conditions – if your necklace chain is 4 years old or more, you are required to purchase a new necklace chain by Clicking Here.
To add a precious new initial/number/heart, below are the steps:
1). Order the meaningful initial that you would like to add.
2). Send your necklace back to Dana Seng Jewelry brand.
3). Please allow 7-10 business days for production.
4). Once finished, your meaningful necklace will be shipped back to you.
NOTE: *Client is responsible for all shipping fees. (If you are a domestic client)
*Client is responsible for all shipping fees and customs taxes/duties.* (If you are an international client)
If the necklace sent in tangled, there will be a $45 fee.
*IMPORTANT NOTE*: Each client is liable to insure your personal property (your necklace). Dana Seng brand will not be responsible for any loss or damages of any kind.
Shipping Address:
Dana Seng Jewelry
607 South Hill Street, #902, Los Angeles, CA 90014.
*Dana Seng “Add-On” Team accepts packages from:
Monday-Thursday (8am – 2pm)*
*If package shipped without correctly following this instruction, Dana Seng brand WILL NOT be responsible when it gets returned back to the sender (you).*
Note: Dana Seng “Add-On” service is not applicable to giveaway prizes.
This meaningful custom made design is final sale.
Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained to pack your goods exactly according to the specifications that we supply. Your goods will undergo a thorough examination and will be safely packaged prior to being sent out. Everyday we deliver hundreds of packages to our customers from all over the world. This is an indication of our dedication to being the largest online retailer worldwide. Warehouses and distribution centers can be located in Europe as well as the USA.
Orders with more than 1 item are assigned processing periods for each item.
Before shipment, all ordered products will be thoroughly inspected. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The stock is constantly changing. It's not entirely managed by us since we are involved with multiple parties such as the factory and our storage. The actual stock can fluctuate at any time. Please understand it may happen that your order will be out of stock when the order is placed.
Our policy is valid for 30 days. If you haven't received your product within 30 days, we're not able to issue either a return or exchange.
You are able to return a product if it is unused and in the same condition when you received it. It must also still remain in the original packaging.
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